Return & Refund Policy

We want you to feel confident ordering from VELISSE™. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a standard return, your item should be unused, in its original condition, and returned with its original packaging and included accessories.

Because VELISSE™ products are personal grooming items, opened or used products may not be eligible for return for hygiene reasons, except where the item is defective, damaged, incorrect, or applicable law provides otherwise.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or video showing the issue. We will review the claim and provide the appropriate resolution when approved.

Starting a Return

Contact us before sending any item back. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide instructions for the return process and destination.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer. Original shipping charges are generally non-refundable unless required by law.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Order Cancellations

If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee changes or cancellation once an order has entered processing or fulfillment.